About Puppy Pals

Puppy Pals works from 75th Street in Jackson Heights and describes itself as a husband-and-wife team taking on what it calls a select client list rather than volume. The published services are dog training, in-home pet care, pet boarding and dog walking.

The training

Training is listed first among the services and described as personalized programs delivered by certified trainers. The specific credential the site gives is that its trainers graduated from a New York State certified dog training school – a claim that is worth noting precisely because it is checkable, and it is repeated on the About page rather than buried. The business states over fifty years of combined experience in dog training and says it helps families with everything from puppy training through senior dog care.

The other services

Because the same two people also do the boarding, walking and in-home care, a training plan and the dog's daily routine tend to be handled by the same hands – which is the practical advantage a small operation has over a facility with rotating staff. In-home care means the dog stays in its own environment while the owner is away.

Scale and style

The honest reading of this site is that it is a small, personal business: the copy is warm rather than technical, there is no class calendar and no price list, and the emphasis throughout is on attention and trust. The counts published on the site are fifty-plus years of experience and more than a thousand happy clients.

Who it suits

Jackson Heights and Elmhurst households wanting one trusted pair of hands for training, walking and care, especially first-time puppy owners. Anyone with a serious behavior case should ask about it directly at the free first contact; the site does not set out what it takes on at that end.